More
than cards
a community

Terms and Conditions

ARES TCG — version 1 November 2026

1. Seller and contact details

Business / trading name: ARES TCG
Business and return address: Wielrenner 30, 5146 EN Waalwijk, The Netherlands
Chamber of Commerce (KvK) number: 98241117
VAT identification number: NL005319579B55
Email: info@arestcg.eu
Website: arestcg.eu

2. Scope and product information

These terms apply to purchases from ARES TCG. A consumer is a person buying outside their trade or profession. Mandatory consumer rights always prevail. The version provided when you order applies to that order; later changes do not alter existing contracts.

Check the product page for the set, language, quantity, format, condition and availability. A booster pack and a booster box are different purchase options. Randomised products do not guarantee a particular card, rarity, pull rate or resale value unless expressly stated. Slabs are graded cards in protective holders; the stated grading company, grade and disclosed condition describe the item sold. We do not guarantee future market prices or a different result if an item is regraded. This does not limit your right to receive authentic goods matching their description.

3. Orders, requests and pre-orders

You can review the items, delivery charges and total before placing a paid order. We confirm accepted orders by email. Please contact us promptly if any details are incorrect. An obvious error is handled in accordance with applicable law; we will not increase an agreed price without your consent.

“Available on request” means that availability and the delivery period must be confirmed. Submitting a request alone does not create an obligation to pay. We provide the confirmed items, total price, delivery arrangements and any payment deadline before you accept the offer. A pro forma invoice is a request for payment, not a VAT invoice. Your consumer rights also apply to orders on request.

Pre-orders concern products to be delivered later. Any agreed delivery period and payment arrangements must be stated before purchase. If a release or supply date changes, we inform you. A delay does not remove your statutory cancellation or refund rights.

4. Prices, discounts and payment

Prices are in euros and include applicable VAT. Delivery charges and the final total are shown before purchase. Available payment methods appear at checkout; online payments are handled through Mollie and the selected payment provider.

Coupon conditions are shown with the offer. ELLA5 gives 5% off the product subtotal, excluding shipping. Free-shipping thresholds are calculated after discounts. Promotions do not reduce statutory rights.

5. Shipping and delivery

The delivery options and charge for your actual basket and address are shown before purchase. We only accept delivery addresses supported at checkout. Any UK import taxes, duties or clearance charges payable by the customer must be disclosed before a binding order; contact us if these are unclear.

We deliver within the agreed period, or within 30 days if no different period has been agreed. If delivery is late, your legal remedies include setting an appropriate additional deadline and cancelling if delivery still fails; in cases provided by law you may cancel immediately. We remain responsible for loss or damage until you, or a person you nominate other than the carrier, receives the goods, subject to the statutory exception for a carrier independently commissioned by you.

6. Consumer withdrawal and returns

You may withdraw from a distance purchase without giving a reason within 14 days after the day you or your nominated recipient receives the goods. If one order is delivered in separate shipments, the period starts after receipt of the last item. You may also notify us before delivery.

You can withdraw online using the Withdraw from contract function, also linked in the website footer. No account is required. Enter your order details, review them and select Confirm withdrawal to submit your declaration. You receive an acknowledgment by email. You may alternatively notify us by an unambiguous statement sent to info@arestcg.eu or the address in section 1. You may use the model form below, but it is not mandatory. Sending your notice before the deadline is sufficient. We confirm withdrawal notifications received electronically.

Return the goods to the return address in section 1 without undue delay and within 14 days after notifying us. Keep proof of dispatch and pack the goods securely. You bear the direct return postage for a change-of-mind return. This does not apply to the necessary return costs for faulty or incorrectly supplied goods.

For withdrawal from the whole order, we refund the payments received, including the cost of our least expensive standard delivery option, within 14 days after your notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever comes first, unless we offered to collect them. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. For a partial return we refund the returned items and any delivery costs required by applicable law.

7. Handling sealed products and slabs

You may inspect goods as necessary to establish their nature, characteristics and functioning. Please preserve seals, packaging, labels and grading holders where possible. Opening a booster pack, removing factory shrink wrap or opening or damaging a slab can materially reduce its collectible value. Where handling goes beyond what is necessary for inspection, you may be responsible for the actual resulting reduction in value, as permitted by law. Any deduction must be justified; there is no automatic fixed deduction.

A broken seal alone does not automatically remove the statutory right of withdrawal for trading cards or slabs. This section does not restrict claims about goods that were faulty, damaged or not as described when delivered.

8. Faulty goods and complaints

Goods must conform to the contract and reasonable expectations. Statutory remedies apply, including free repair or replacement and, where the legal conditions are met, a price reduction or cancellation and refund. In the Netherlands the statutory guarantee has no fixed duration: it depends on what can reasonably be expected of the product. Mandatory rights in your country remain applicable.

Contact info@arestcg.eu with your order details and a description of the issue. Photos may help, but are not a condition for exercising your rights. Notify us within a reasonable time; for Dutch consumer purchases, notification within two months of discovering a defect is timely. We aim to respond to complaints within 14 days and will inform you if more time is needed. This response target does not shorten legal deadlines.

9. Applicable law and disputes

Dutch law applies, without depriving consumers of mandatory protection under the law that otherwise applies in their country of habitual residence. Consumers retain their rights to bring proceedings before the courts available to them under applicable law. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded.

10. Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. You may copy it into an email or print it.

To: ARES TCG, Wielrenner 30, 5146 EN Waalwijk, The Netherlands, info@arestcg.eu
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Goods: ____________________
Order number (if available): ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if submitted on paper): ____________________
Date: ____________________